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PRIVACY POLICY

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Types of Information Collected

We may collect a variety of personal information from our guests in order to provide the best possible experience during their retreat. The types of information collected may include:

  • Contact Information: Names, addresses, email addresses, and telephone numbers.

  • Payment Information: Credit card numbers, billing addresses, and bank account information for booking and payment purposes.

  • Health Information: Health conditions and dietary restrictions to ensure we can provide appropriate accommodations and support during the retreat.

  • Emergency Contact Information: Names and telephone numbers of emergency contacts in case of an emergency.

  • Arrival and Departure Information: Information about arrival and departure times, as well as transportation arrangements.

We take the privacy and security of our guests' personal information very seriously and only use it for the purposes for which it was collected. We do not share, sell or rent this information to third parties unless required by law

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Use of Information

The personal information we collect from our guests will be used for the following purposes:

  • To provide the services and accommodations offered during the retreat, including booking and payment processing.

  • To communicate with guests about their retreat experience, including sending confirmations, updates, and reminders.

  • To provide a safe and enjoyable environment during the retreat, including addressing any health and safety concerns.

  • To improve the quality of our services, including gathering feedback and conducting surveys.

  • To comply with legal and regulatory requirements, including tax and accounting purposes.

We will not use the personal information collected for any other purposes without the guest's prior consent. We will only retain the personal information for as long as it is needed to fulfill the purposes for which it was collected, and then it will be securely disposed of

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Sharing of Information

We do not sell, rent, or otherwise share our guests' personal information with third parties unless:

  • The guest has given prior consent for us to do so.

  • It is necessary to provide the services and accommodations offered during the retreat, such as sharing payment information with our payment processor.

  • We are required by law to disclose the information, such as in response to a subpoena or court order.

  • It is necessary to protect the safety of our guests, staff, or property, such as sharing information with emergency services in case of an emergency.

We may also share aggregated, non-personal information with third parties for marketing and promotional purposes. However, this information will not include any personally identifiable information

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Data Security

We take the security of our guests' personal information very seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, alteration, or disclosure. Some of the measures we have in place include:

  • Encryption of sensitive information during transmission and storage.

  • Secure servers and databases, with restricted access to authorized personnel only.

  • Regular monitoring of our systems to detect and prevent security breaches.

  • Physical security measures at our facilities, including secure storage of paper records.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of personal information. In the unlikely event of a security breach, we will promptly notify our guests and take appropriate actions to minimize any potential harm

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Cookies and Tracking Technologies

We may use cookies and other tracking technologies to improve the user experience on our website and to gather information about our guests' use of the site. Some of the ways we may use cookies and tracking technologies include:

  • To remember the guest's preferences and settings, such as their preferred language and currency.

  • To keep track of items in the guest's shopping cart and to process their payment.

  • To gather statistics about website usage, such as the number of visitors, the pages they visit, and how long they stay.

  • To deliver personalized advertisements and content, based on the guest's interests and behavior on our website and other sites.

Guests may choose to disable cookies in their web browser, but this may impact their ability to use certain features on our website. By using our website, guests consent to our use of cookies and other tracking technologies as described in this policy."

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Access to Information

Guests have the right to access and review the personal information that we have collected about them. Guests may request access to their information by contacting us using the contact information provided in this policy.

We will take steps to verify the identity of the requester before granting access to personal information. If the information is incorrect or outdated, guests may request that we correct or update the information.

In some cases, we may not be able to provide access to all of the personal information we have collected, for example, if it contains confidential commercial information, is subject to solicitor-client privilege, or if was collected for the purpose of an investigation. In such cases, we will provide a reason for denying access

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International Transfer of Information

Our yoga and surf retreat is based in Australia, but we may transfer personal information to our affiliates, service providers, and partners located in other countries for the purposes described in this policy. Some of these countries may have different data protection laws than Australia.

We will take steps to ensure that any transfers of personal information are made in compliance with applicable laws and in a manner that protects the security and privacy of the information. This may include, for example:

  • Entering into contracts with recipients that include standard contractual clauses approved by the Australia Cyber Security Centre or another appropriate authority.

  • Requiring recipients to comply with our privacy and security policies.

  • Conducting due diligence on the recipient's data protection practices.

By using our services, guests consent to the transfer of their personal information to other countries as described in this policy

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Changes to the Privacy Policy

We may make changes to this privacy policy from time to time to reflect changes in our practices, the law, or for other reasons. We will post any changes to this policy on our website and may also notify guests by email or through other means.

The updated policy will be effective immediately upon posting, unless otherwise noted. By using our services after changes are made to this policy, guests acknowledge and agree to the updated policy.

We encourage guests to review this policy regularly to stay informed about our privacy practices

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